Legal

Legal Notice and Liability Disclaimer

The scholarship plans promoted by the Universitas Foundation of Canada are only sold by prospectus. The plans promoted by the Universitas Foundation are only distributed in the provinces of Quebec and New Brunswick by Universitas Management Inc., a scholarship plan dealer duly registered with the securities authorities. Accordingly, information on this website should not be considered an offer to sell or a solicitation to buy an RESP for individuals residing outside these territories.

The general content on this website is for informational purposes only and is not intended to provide specific financial, tax, or legal advice to users. With respect to the links and websites that may be present or suggested on our website, it is understood that we assume no liability for their content or updating. We have no control over these sites, which are only intended to provide easier access to information on RESPs.

We remind you that the transmission of information via this website is not secure and that, consequently, we cannot guarantee its confidentiality. Please refer to the Privacy and Protection of Personal Information Policy governing our websites and applications. Neither the Universitas Foundation, Universitas Management Inc., the trust maintained for the UNIVERSITAS, REFLEX, and INDIVIDUAL plans, nor any of their affiliates or respective agents warrant that the service on this website will be uninterrupted or error-free. Furthermore, none of the above parties are responsible in any way for damage, whether direct or indirect, stemming from the use or inability to use this website.

Before investing

We recommend reading the prospectus before you invest.

You can obtain a copy of the prospectus in the “Documents and Forms” section of our website, by contacting our Customer Service team or one of our licensed representatives, or by writing to our head office at the following address:

Centre d'affaires Henri-IV
1035 Wilfrid-Pelletier Ave., Suite 500
Quebec, QC, G1W 0C5

Please note that actual EAP amounts cannot be predicted; they will depend on plan performance and other factors described in the prospectus. Past performance is not necessarily indicative of future returns.

If you open an RESP with Universitas Management Inc. and are not satisfied, you may cancel your agreement within 60 days of contract signature without penalty.

Copyright

The content of this website is protected by applicable copyright law. No permission is granted to copy, distribute, modify, or disseminate any text, graphics, video, audio, software code, or user interface design or logos without express written consent. Violating the exclusive rights of the copyright owner exposes the violator to legal action, and we will take all appropriate actions to remedy infringement of these rights.

Complaints and Dispute Resolution

Subscribers who are dissatisfied with a financial product or service can file a complaint. We ensure all subscriber complaints are processed quickly and fairly. The steps below describe the process for filing a complaint:

Step 1 – Contact your representative
To file a complaint or voice a concern, contact your representative or the branch manager. You can also contact Customer Service with a complaint or concern. We will investigate the situation in a prompt and satisfactory manner.

Step 2 – Contact our complaints officer
If you are not satisfied with how your complaint or concern was handled by your representative, the branch manager, and/or Customer Service, you can contact the complaints officer at Universitas Management Inc. by mail, fax, or email:

Complaints Officer
Universitas Management Inc.
Centre d'affaires Henri-IV
1035 Wilfrid-Pelletier Ave., Suite 500
Quebec, QG1W 0C5
Toll-free: 1-877-710-RESP (7377)
Fax: 418-651-8030
Email: info@universitas.ca

Step 3 – Seek independent mediation
You must first attempt to find a reasonable resolution to the dispute by following the above-mentioned process. If you have contacted us as described above and still feel dissatisfied, you may want to consult with an independent mediator.

Subscribers residing in Quebec can contact the AMF (Autorité des marchés financiers) to request that their file be reviewed to determine if the proposed settlement is appropriate.

Email: information@lautorite.qc.ca
Fax: 1-877-285-4378
Toll-free: 1-877-525-0337
Quebec City: 418-525-0337
Montreal: 514-395-0337
Website: www.lautorite.qc.ca

Subscribers residing outside the Province of Quebec must contact the Ombudsman for Banking Services and Investments (OBSI). This service is confidential and free-of-charge.

To contact the OBSI:
Email: ombudsman@obsi.ca
Toll-free: 1-888-451-4519
Quebec City: 416-287-2877
Website: www.obsi.ca

Step 4 – Hire an attorney
You can call on the services of an attorney to help you file your complaint. An attorney can explain the options and actions available to you as a subscriber. However, you must take into account the prescription period (legal deadline) within which you must pursue legal proceedings. Once the prescribed period has elapsed, you may lose your right to certain recourses. Exchanges with the aforementioned parties to attempt to resolve the dissatisfaction or complaint do not suspend the legal deadline provided for in the Civil Code of Québec.

Whistleblowing

Universitas Management Inc. and the Universitas Foundation of Canada have jointly adopted a Whistleblowing Policy.

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